Working with your older patient: a clinician's handbook

Ongoing Communication

Ongoing communication is key to working effectively with the older patient. If a patient does not follow recommendations or starts missing appointments, explore whether a difficulty in communication has developed. Scheduling occasional appointments, even when an older person's health problems seem inactive, may aid in maintaining open communication. Return phone calls promptly. If the patient can't get to the office, offer to help over the phone if possible. The best way to promote ongoing communication is to communicate well from the start. The suggestions that have been presented in this handbook can help in doing so. The results: a healthier older patient and greater satisfaction for patient and clinician alike.